Quality Management

 T a s k  -  1

What is Quality Management?

These are quality management methods, which are performed inside a company in the activities and work areas to verify the quality of the product or service offered to the final customer.

A product or service must meets the need of the customer, because they judge the level of “quality”.

What is the objective of Quality Management?

First:

·         Increase customer satisfaction

 Then:

·         Develop a positive brand reputation

·         Business benefits

·         Higher customer loyalty

·         Take advantage of opportunities

·         Reduce risks

 

Which are the key components of Quality management? Describe in detail each one.

Quality Assurance	Quality control
-Bases and focus on processes -QA meets the requirements of customers -The production process of the product or service is designed to minimize possible problems in the results. - The production process is trustworthy since it is under control and with all the resources well incorporated.	-Based and focus on outputs - On inspection – physically - It is a traditional form of QM - It checks and reviews the final product, concentrates mostly on removing products that do not meet standards instead of preventing them. - Uses sampling -Expensive
Quality Control Planning	Quality Improvement
At this point, the standards to be followed during the production process are decided and planned.	In QI, all other components are reviewed in a complete manner, with the objective of knowing the failures and planning new methods for the future.

 

Describe what Quality Management involves. (process)

P C D A

This cycle is a four-step management method used in business for the control and continuous improvement or processes and products.

 

****** I made this diagram, but it could not be saved in the correct format, so it's a screenshot, sorry :(

What does “Quality Improvement Methods” refer to? Explain in detail.

The definition of Quality Improvement is: the systematic and formal analysis of performance in production processes and the effort involved. 

Quality Improvements Methods refer to a series of steps to make things better from the first time and every time.

Include:

Product, process improvement and people based improvement.

Examples:

Kaizen – Process improvement standardization

Lean – Eliminate the unnecessary processes

VSM – Process survey and analysis  

PCDA – The Deming Cycle is a model for continuous quality improvement and learning.

TQM – Total Quality Management is a management strategy to take care quality in all organizational processes.

 

What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each.

 

1.    Scope

2.    Normative references

3.    Terms and definitions  

The first three are purely informational.

These clauses are informative and do not in fact have any requirement that needs to be met. 

4.    Context of the Organization – capture the requirements of the costumers, including the needs and expectations, determine and review external and internal issues.

5.    Leadership - in all levels of the business’s organization, they should communicate the importance of the expectations of the clients.

6.    Planning --- risk, opportunities objectives and targets.

7.    Support -- resources, competence, awareness, communication, documented information (manual procedures, work instructions).

8.    Operation --- to provide the product and service, then to deliver them with a plan and control of operations, design and development, control of the process outsourced.

9.     Performance Evaluation - monitor measurement analysis and evaluation using key performance indicators.

10.  Improvement – it does when the organization acts on non-conformities and corrective actions.

 

What are the benefits of Quality Management?

·         By implementing Quality Management in the company's processes, we can ensure that customers obtain the product or service they want and require, so they can be offered the desired satisfaction, in addition to fulfilling the planned standards and obtaining closer proximity to customers.

·         There are less errors and waste in the production processes.

·         The company can be at the vanguard, in terms of competitiveness

·         Even workers can participate in the process and planning, in addition to working in their jobs in a healthier and happier way.

·         Profits are increased because there are better sales.

·         New markets: companies can move into more sales areas because they have an established plan that works well.

·         Repeat purchase: when a customer likes your products and services they tend to buy a second and more times, then they themselves make recommendations to their friends, relatives, etc. It helps to lower marketing costs.